Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@guanyi-toys.com.
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- Shipping & Delivery
- After-Sales & Quality
- Ordering & Payment
- Brand & Philosophy
- Products & Safety
- Gifts & Special Occasions
- Others
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping & Delivery
Q:"Do you ship to my country? How is shipping cost calculated?"
We ship to many countries worldwide. Shipping costs are calculated automatically at checkout.
Q:"What shipping methods are available? What are the estimated delivery times?"
Depending on the destination, we offer standard or express shipping, typically taking 4-7 business days.
Q:"Can I track my order during shipping?"
Yes. Tracking information will be provided once your order ships.
Q:"Will I need to pay customs duties or import taxes?"
Customs duties or import taxes, if applicable, are determined by the destination country.
Q:"What should I do if my package is lost or damaged during transit?"
Please contact our customer service team immediately, and we will assist with the issue.
After-Sales & Quality
Q:"What if I receive a product with quality issues?"
Please contact us with photos of the issue, and we will assist promptly.
Q:"Do you accept returns or exchanges? What is the process?"
If eligible, please contact customer service for return or exchange instructions.
Q:"What is the time limit and conditions for returns/exchanges?"
Please refer to our return policy page for detailed terms and timelines.
Q:"Can I get replacement parts or repair services if a toy breaks?"
Replacement parts may be available for certain products. Please contact customer service for details.
Q:"Do the toys come with a warranty?"
We stand behind our product quality. Warranty details can be found on our website.
Ordering & Payment
Q:"How do I place an order? Is there a minimum order quantity?"
You can place orders directly on our website. Retail orders usually have no minimum quantity, while wholesale orders may require confirmation.
Q:"What payment methods do you accept?"
We accept various secure online payment methods, as shown at checkout.
Q:"How long does it take to ship after order confirmation?"
Orders are typically shipped within 1–3 business days after confirmation, depending on stock availability.
Q:"Can I modify or cancel my order after placing it?"
If the order has not yet shipped, please contact customer service as soon as possible for assistance.
Q:"Do you offer wholesale pricing or customizations (e.g., logos, colors)?"
Yes. We offer wholesale partnerships and customization services. Please contact us via email for details.
Q:"Will I receive an invoice or receipt after payment?"
After payment, you will receive an order confirmation email as your receipt.
Brand & Philosophy
Q:"What is the design philosophy behind your brand?"
We design safe, durable, and thoughtfully crafted wooden toys that support healthy childhood development.
Q:"Are the toys educational? How do they support child development?"
Our toys combine play and learning, encouraging exploration and skill development.
Q:"Do you provide instruction manuals or play suggestions?"
Some products include instructions or play suggestions to help parents guide play.
Q:"Do you offer gift wrapping services?"
Gift wrapping is available for selected orders, as indicated at checkout.
Products & Safety
Q: “Are the wood and paints used in the toys non-toxic and safe?”
Yes. We use natural wood that meets international toy safety requirements and apply non-toxic, water-based paints to ensure safety for children during normal use.
Q: “Do the toys comply with international safety standards (e.g., ASTM, EN71, CE)?”
Yes. Our products are designed and tested in accordance with regulations of major export markets and comply with standards such as ASTM, EN71, and CE.
Q: “Are the toy surfaces smooth and splinter-free? Could they possibly hurt children?”
Each toy goes through multiple polishing steps and manual inspections to ensure smooth surfaces and rounded edges, reducing the risk of injury.
Q: “Do the toys contain small parts? What is the recommended age range?”
Some products may contain small parts. We clearly indicate recommended age ranges and safety notes on each product page to help parents choose appropriately.
Q: “Will the paint chip off? Is it safe if children put the toys in their mouths?”
Our paints adhere well to the surface and do not chip easily under normal use. They meet safety requirements for children who may mouth toys.
Q: “Are the paints and coatings non-toxic?”
Yes. All paints and coatings are non-toxic and free from heavy metals and harmful chemicals.
Q: “Are the toys easy to clean? How can I sanitize them?”
You can clean the toys with a dry or slightly damp cloth. For sanitizing, use mild, child-safe cleaners and avoid soaking or high-heat sterilization.
Q: “Do you have product certifications or safety test reports available?”
Yes. Relevant test reports or certifications can be provided upon request.
Q: “What type of wood do you use?”
We commonly use beechwood, birch, and other durable woods with fine textures, ideal for children’s toys.
Q: “How do wooden toys support child development?”
Wooden toys encourage open-ended play, supporting focus, fine motor skills, creativity, and imagination.
Gifts & Special Occasions
Q: “I‘m looking for a gift for a baby shower/birthday/Christmas. Do you have any recommended items?”
Yes. Many of our classic wooden toys make great gifts. You can explore our gift selection or contact customer service for recommendations.
Q: “Is the gift wrapping presentable? Can you include a handwritten greeting card?”
Gift wrapping is available for selected orders. Please leave a note at checkout or contact us in advance for greeting card requests.
Q: “I need this to arrive by a specific date. Can you guarantee delivery?”
We do our best to arrange suitable shipping options, but international delivery may be affected by customs or logistics. Ordering in advance is recommended.
Q: “Do you sell gift cards? How long are they valid for?”
Please refer to our website for the latest information on gift card availability and validity.
Others
Q:"How can I contact customer service? How soon will I get a response?"
You can contact us via the website. We usually respond within 1-2 business day.
Q:"Do you offer e-gift cards?"
Please check our website for the latest updates on e-gift card availability.
Q:"Can I subscribe to new product or promotion updates?"
Yes. You can subscribe to our mailing list to receive updates on new products and promotions.
Q:"Do you have physical stores or authorized retailers in my country?"
We currently focus on serving customers through our official website to ensure the best product availability and customer support.
We also collaborate with selected retail partners and large chain stores in some regions. Availability may vary by country, so we recommend shopping directly on our official site for the most complete selection and latest releases.