Shipping policy

How Does Delivery Work?

We offer same-day dispatch on business days. Please allow up to 72 hours for our team to pack your order.

You can expect your package within 7-20 days (specific timing depends on your region). When we ship the order, you will receive a confirmation email with a tracking number.

*Reminder: Personalized products take extra time for engraving, so expect your delivery to take around 10-15 business days. If purchasing as a gift, please leave ample time for delivery. Personalized products are non-returnable since they are tailored specifically for you (unless you find a quality concern). Thank you for understanding!

If your order does not arrive within 30 business days, please contact us at info@guan-toys.com so that we can follow it up with the courier.

Free Shipping & Express Shipping

We offer free worldwide shipping on orders over $60 USD (after discounts).

For customers in select countries, we also provide Express Shipping (5-8 business days) for a faster delivery option. The exact shipping fee is calculated at checkout after entering your shipping address.

Express Shipping is available in the following countries:

 🇺🇸 United States

Express Shipping rates vary by country and order value. Please refer to the rates displayed at checkout.

To avoid disappointment during the holiday rush, Express Shipping is currently unavailable. We appreciate you! 💛

Shipping Time Estimates (Processing time: 1-3 business days)

Region  Estimated Delivery Time
U.S. (Contiguous States) 3-15 Business Days
U.S. (Hawaii) 10-18 business days*
Outside Of The U.S. 7-15 Business Days

*Note: Shipping to Hawaii incurs a $20 shipping fee due to its remote location.  

We have warehouses located in North America, and Asia. We will select the closest warehouse to ship to based on your location to ensure the most efficient processing.

We are not responsible for any customs fees for international orders. By purchasing our products, you consent that your package is subject to customs fees when they arrive in your country.

North America  -Canada and the contiguous United States (excluding certain U.S. territories).

-Hawaii is included.
South America Bolivia, Colombia
Asia Singapore, Qatar, Saudi Arabia, China, Malaysia

 

Incorrect Shipping Address Details

We will deliver the products ordered to the address that was provided for delivery when the order was placed. We ask that customers double-check that the delivery addresses provided are accurate, correctly written, and include a full postcode in accordance with postal service addressing regulations. If an order is delayed or lost in the mail due to a customer's incorrectly provided or incomplete address/postcode, Guanyi is not liable and the customer will be subject to additional product purchase charges and delivery charges if applicable. We reserve the right to ask you to wait up to 28 business days before we resend the item.